Customer Success Manager – Hiring Solutions

About the role

LinkedIn is looking for a Customer Success Manager to join its Hiring Solutions team in São Paulo, Brazil. The role is hybrid, combining remote work with days in the LinkedIn office, and focuses on helping customers achieve ROI and drive adoption of LinkedIn’s hiring products.

Key responsibilities

• Partner with assigned sales teams to ensure customers realize value from their LinkedIn Hiring Solutions investment.
• Manage a portfolio of accounts, guiding them through onboarding, product adoption, and key lifecycle events.
• Act as a trusted advisor, providing best‑practice recommendations and change‑management support.
• Monitor usage metrics, identify churn risk, and implement strategies to increase engagement.
• Gather and analyze customer insights to influence product improvements and act as the voice of the customer.

Required profile

• Strong commitment to diversity, inclusion and belonging.
• Proven ability to collaborate with cross‑functional teams such as sales, implementation and insights.
• Experience advising customers on product adoption and driving measurable business outcomes.
• Excellent communication skills and a customer‑centric mindset.

Required skills