Customer Success Manager – SMB (Brazil)

About the role

At Simetrik, the leading financial operations control platform in Latin America, we are looking for a Customer Success Manager (SMB) to own the end‑to‑end journey for Mid‑Market accounts in Brazil. You will protect revenue, accelerate adoption and drive expansion for a portfolio of strategic customers.

Key responsibilities

• Own the end‑to‑end customer journey for a portfolio of Mid‑Market accounts.
• Build and maintain relationships with key stakeholders, including senior decision makers.
• Drive structured governance with regular cadences, agendas, follow‑ups and escalation paths.
• Translate product usage and operational data into ROI and efficiency conversations.
• Identify expansion opportunities and partner with revenue leaders to execute land‑and‑expand motions.
• Detect and mitigate risk early through health indicators and adoption signals.
• Coordinate internal teams (Product, Implementation, Support, Revenue) to unblock customer outcomes.
• Maintain accurate account context and activity tracking in CRM and internal tooling.

Required profile

• Strong commercial acumen with understanding of renewals, contract value and expansion strategy.
• Executive presence to lead outcome‑driven conversations with senior stakeholders.
• Analytical, data‑driven mindset capable of interpreting usage signals into actionable strategies.
• High operational discipline with rigorous documentation and CRM hygiene.
• Proven ability to multi‑thread relationships and mitigate risk ahead of renewal cycles.
• Comfortable operating in evolving environments with minimal supervision.

Required skills

• Proficiency with Salesforce.
• Experience using Gainsight.
• Experience using Looker or similar data‑analytics platforms.

What we offer

• Competitive salary in a well‑funded startup backed by Goldman Sachs, Tiger Global and Mastercard.
• Entrepreneurial culture with open communication and small, dynamic teams.
• 100 % remote work – you choose where to work from.
• $500 USD per year for learning and development.