Gerente de Contas Sênior – Enterprise

About the role

We are seeking a Senior Account Manager to lead strategic relationships with enterprise‑level clients in Brazil. In this high‑impact SaaS environment you will act as a trusted advisor, ensuring retention, renewal, and growth of key accounts while influencing senior stakeholders.

Key responsibilities

• Manage a portfolio of enterprise accounts, driving retention, renewal and revenue expansion.
• Develop and execute tailored strategic account plans aligned with client goals.
• Build and maintain trusted relationships with C‑level executives and senior decision‑makers.
• Lead complex commercial negotiations across multiple client levels.
• Collaborate with internal teams to deliver a seamless customer journey.
• Monitor KPIs such as churn, retention, expansion and recurring revenue.
• Participate in strategic meetings, client visits and occasional in‑person engagements.

Required profile

• Proven experience as an Account Manager, Key Account Manager or similar role focused on strategic enterprise clients.
• Background working with large, high‑revenue SaaS customers.
• Track record of successful retention, renewal and account expansion.
• Strong understanding of business metrics like churn, revenue growth and customer lifetime value.
• Excellent communication, negotiation and stakeholder‑management abilities.
• Willingness to travel occasionally.

Required skills