Inside Sales Supervisor

About the role

The Inside Sales Supervisor will lead a small customer service team focused on configured and engineered products across LATAM. You will drive performance, coach staff, and ensure the delivery of high‑quality service aligned with Rotork values.

Key responsibilities

• Manage the Inside Sales team for LATAM, overseeing performance and behaviours.
• Support the Customer Service Manager or Country Leader in defining and implementing local CS strategy.
• Maintain efficient processes that deliver quality service quickly.
• Act as escalation point for complex customer queries and provide solutions.
• Liaise with External Sales, Engineering, and Factory teams to resolve issues.
• Build cross‑functional relationships with technical, finance, and operations teams.
• Implement streamlined tools and processes for effective teamwork.
• Ensure the team meets KPIs such as quotation fulfilment, on‑time delivery, and turnaround times.
• Drive cross‑selling opportunities and capture customer feedback for continuous improvement.

Required profile

• Role model for Rotork DNA behaviours.
• Strong leadership and customer‑focused attitude.
• Excellent communication and interpersonal skills.
• Ability to multitask and manage shifting priorities.
• Detail‑oriented with a focus on delivering reliable support.

Required skills

• ERP systems

What we offer

• Opportunity to lead a dynamic team in a global manufacturing environment.
• Professional development and growth within Rotork.