IT PMO Analyst

About the role

The IT PMO Analyst works on site in Contagem, MG, within the IT Strategy & Operational Effectiveness (IT SOE) unit that reports to the CIO. The IT PMO is a light, hybrid governance model and the analyst reports directly to the IT PMO Director, supporting the PMO and the IT PM community with communications, documentation, change management and risk management.

Key responsibilities

• Support enterprise IT project and program delivery using IT PMO processes, methodologies, governance framework and standards.
• Guide Project Managers and IT stakeholders on project management processes, governance requirements, reporting expectations and data quality.
• Create, maintain and improve PMO documentation, standards, procedures, templates and supporting materials.
• Coordinate governance and review processes, including agendas, stakeholder coordination, action tracking, reporting, dashboards and communications.
• Analyse project, portfolio, risk and operational performance data, run consolidated performance reports and perform data quality reviews.
• Partner with ServiceNow and other technology teams to improve PMO processes, workflows and reporting.
• Identify at-risk projects, programs and portfolios and help teams plan mitigations.
• Develop training materials and deliver training for Project Managers and other IT stakeholders.
• Author and distribute communications promoting PMO processes, governance and IT initiatives.
• Pursue continuous improvement of reporting, analytics, collaboration and data management capabilities.

Required profile

• Bachelor's degree in business, project management, IT or a related field, or strong work-related experience.
• Proven project management, change management and finance experience.
• Strong written and spoken English, and the ability to simplify complex concepts and work with people at different skill levels.
• Highly organized, able to balance multiple tasks and work independently, with excellent attention to detail.
• Preferred: project management certification (CAPM, PMP, CSM, CPM, ACP, APM).

Required skills

• Advanced MS Excel, including pivot tables and charts.
• Familiarity with project management tools such as MS Project, Smartsheet, Rally and ServiceNow SPM.

What we offer

• Medical and dental assistance extended to dependents.
• Private pension plan, profit sharing and meal policy.
• Life insurance, employee assistance program and Headspace app.
• Christmas card or basket, gift for children up to 11, extended maternity leave and pregnancy program.
• Language incentive policy, mentorship programs, Wellhub and pharmacy assistance.