Junior Technical Support Analyst – Sao Paulo

About the role

Infosys Brazil is seeking a Junior Technical Support Analyst to provide first‑line IT assistance to end users in Sao Paulo. The role involves troubleshooting Windows environments, supporting office applications and printers, and assisting with enterprise tools.

Key responsibilities

• Troubleshoot Windows operating systems and Microsoft Office issues.
• Provide support for local and network printers.
• Assist users of enterprise applications such as SAP.
• Deliver end‑user support and hardware setup, imaging, deployment, and troubleshooting.
• Use ServiceNow and SCCM for incident and configuration management.
• Offer hands‑on assistance to remote Infosys teams as needed.

Required profile

• Advanced proficiency in English.
• Experience with Windows OS and Microsoft Office.
• Experience with printing and file‑sharing services.
• Experience in hardware repair.

Required skills

• Windows operating system
• Microsoft Office
• Printers
• File‑sharing services
• Hardware repair
• ServiceNow
• SCCM
• SAP

What we offer

• Permanent CLT contract with flexible hours.
• Transport and meal vouchers.
• Childcare assistance.
• Life and funeral insurance.
• Medical and dental insurance.
• Opportunities for national and international projects and potential career mobility.