Key Account Manager

About the role

The partner company is seeking a Key Account Manager based in Brazil to lead strategic relationships with major retail partners. You will drive business growth by developing key accounts, identifying expansion opportunities, and delivering commercial strategies that enhance customer satisfaction and product performance.

Key responsibilities

• Manage a portfolio of strategic customers and create long‑term partnership plans.
• Design and execute business growth and account development strategies.
• Lead commercial negotiations, price adjustments, and strategic discussions with large retail networks.
• Identify new opportunities, conduct market and competitor analyses, and propose assortment expansions.
• Monitor sell‑in/sell‑out performance, product visibility, merchandising standards, and planogram compliance.
• Provide market insights to support product development and collaborate with Trade Marketing teams.
• Coordinate cross‑functional actions with Commercial, Marketing, Supply Chain, Logistics, Finance, Technical Support, and Product Development.
• Manage chargebacks, returns, customer complaints, and logistics performance indicators.

Required profile

• Bachelor’s degree (post‑graduate studies or MBA preferred).
• Minimum 5 years of B2B sales experience, preferably in DIY, Home Décor, Construction, Home Utilities, or Consumer Goods.
• Proven track record negotiating with large retail networks.
• Strong business acumen, strategic mindset, and ability to handle complex relationships.

Required skills