Remote Account Manager – SaaS & Digital Marketing

About the role

OneLocal is seeking a remote Account Manager to own the success of a high‑volume portfolio of local businesses. You will act as the primary point of contact, ensuring clients derive maximum value from our all‑in‑one digital marketing platform.

Key responsibilities

• Manage a portfolio of 100+ SMB clients, driving retention and net revenue growth.
• Lead regular strategic business reviews to showcase ROI and align solutions with client goals.
• Collaborate with Account Executives, Implementation Specialists, and Marketing Strategists to deliver seamless service.
• Identify churn risks or technical obstacles early and implement proactive solutions.
• Champion platform adoption, turning satisfied clients into long‑term advocates.

Required profile

• Minimum 2 years experience as a Client Success Manager or Account Manager in SaaS, marketing agency, or tech startup.
• Proven ability to handle a high volume of SMB accounts.
• Customer‑centric mindset with strong communication and rapport‑building skills.
• Adaptable, fast‑paced work style and willingness to question the status‑quo.
• High level of professionalism, honesty, and integrity.

Required skills

• Familiarity with CRM platforms, preferably Salesforce.

What we offer

• High impact role at a fast‑growing company helping SMBs expand their digital presence.
• Remote‑first, distributed team environment.
• Collaborative culture focused on results and continuous improvement.