Senior Operations Manager – Fulfillment Center

About the role

The Senior Operations Manager will lead a large‑scale fulfillment center in Cajamar‑SP, the biggest Amazon FC in Latin America. This on‑site role drives safety, quality, productivity and customer experience across inbound and outbound shifts, with a focus on continuous improvement.

Key responsibilities

• Lead and supervise Area Managers and hourly associates on one or multiple shifts.
• Own safety, quality, performance and customer experience metrics for the assigned shift(s).
• Develop and execute staffing plans, schedules and career development programs for direct reports.
• Drive strategic planning, forecasting and Six Sigma / process‑improvement initiatives to meet business targets.
• Implement scalable improvement mechanisms and benchmark internally and externally.
• Mentor, train and develop teammates, sharing best practices across the network.

Required profile

• Proven experience managing large teams in a fast‑paced, deadline‑driven environment.
• Strong leadership with the ability to motivate and develop Area Managers.
• Flexibility to work night shifts and weekends as needed.
• Excellent problem‑solving and decision‑making skills.

Required skills

• Six Sigma methodology
• Process Improvement