Senior Operations Manager, Fulfillment Center

About the role

Join the largest fulfillment center in Latin America and lead a high‑visibility operation at Amazon’s GRU9 site in Cajamar, SP. As a Senior Operations Manager you will be on the floor, driving performance, safety and customer experience across inbound and outbound processes.

Key responsibilities

• Lead and supervise Area Managers, hourly associates and multiple shift teams.
• Ensure safety, quality, productivity and customer‑service standards are met or exceeded.
• Develop and execute staffing plans, schedules and quality initiatives.
• Drive strategic planning, forecasting and continuous‑improvement projects, including Six Sigma initiatives.
• Mentor, train and create career development plans for direct reports.
• Conduct internal and external benchmarking to implement scalable process improvements.
• Collaborate with support functions to resolve operational issues and address staffing needs.

Required profile

• Proven experience leading large teams in fast‑paced, deadline‑driven environments.
• Flexibility to work night shifts and weekends on a regular basis.
• Strong analytical mindset with a focus on operational excellence.
• Ability to become a subject‑matter expert in inbound or outbound processes.

Required skills

• Six Sigma methodology
• Process Improvement
• Continuous Improvement