Store Director

About the role

The Store Director leads the Tiffany & Co. boutique, safeguarding the brand’s core values while driving sales performance. This senior retail position combines strategic leadership, client experience excellence, and operational oversight to ensure the store consistently exceeds its targets.

Key responsibilities

• Active floor management and development of action plans to achieve monthly and annual sales targets.
• Provide real‑time coaching, maintain deep product knowledge, and leverage market trends to grow business.
• Lead the Tiffany Experience Index (TEI) and Power of Blue methodology, overseeing clienteling initiatives to attract new prospects and re‑engage dormant clients.
• Conduct performance reviews, manage recruitment, and support career pathing in partnership with HR while upholding grooming and training standards.
• Ensure inventory accuracy, including high‑value diamond audits, and enforce internal controls and visual merchandising standards to preserve a world‑class luxury environment.

Required profile

• Inspiring, proactive leader with a strong commercial drive and sophisticated understanding of the high‑jewelry sector.
• Demonstrated ability to mentor and coach teams, model ethical behavior, and act as a brand ambassador.
• Commitment to flawless internal operations and exceptional external customer relations.

Required skills

• Leadership and team development.
• Sales performance analysis and target planning.
• Client relationship management.
• Inventory control and visual merchandising.