Strategic Account Manager (Remote – Brazil)

About the role

Sardine is rapidly acquiring new customers and building a world‑class customer success team. This position blends Account Management and Solution Architecture, where you will manage a select group of enterprise customers and act as their primary stakeholder within Sardine. You will help maximize the value of our fraud, payments, and compliance products while collaborating with internal risk and data teams.

Key responsibilities

• Own strategic relationships as the primary point of contact for large‑scale enterprise accounts.
• Drive account growth by identifying expansion and upsell opportunities.
• Lead end‑to‑end implementation and go‑live activities with Implementation Engineers and Product Managers.
• Provide technical and fraud advisory, translating complex issues into actionable solutions.
• Monitor fraud and performance KPIs, delivering strategic analysis to support long‑term growth.
• Partner across Solutions Architects, Data Scientists, and Data Analysts to identify new fraud typologies.

Required profile

• Bachelor's degree in Business, Engineering, or a related field.
• Full professional fluency in Portuguese, English, and Spanish with strong presentation skills.
• 7+ years in B2B SaaS account management, preferably in a high‑growth or startup environment.
• Background in at least two of payments, fraud, crypto, or compliance, with familiarity with the Brazilian market and KYC/AML processes.

Required skills

• Experience with BI tools and AI for data‑driven insights.
• Working knowledge of API integrations for first‑level technical support.
• Proficiency in Salesforce, Pylon, Notion, and the Sardine Dashboard.

What we offer

• Generous cash and equity compensation with early‑exercise options.
• Remote‑first culture allowing work from anywhere.
• Flexible paid time off and a year‑end break.
• Health, dental, and vision insurance for employees and dependents (US/Canada).
• 4% matching in 401k/RRSP (US/Canada).
• MacBook Pro and a home‑office setup stipend.
• Monthly meal, social meet‑up, health & wellness, and learning stipends.