Account Manager – Client Projects

About the role

The Account Manager will oversee the delivery of new and existing client projects for SGXSGX, ensuring they are completed on time, within budget, and to the highest quality standards. This position works closely with the Account Director and cross‑functional teams to manage client relationships and drive project success across Brazil.

Key responsibilities

• Provide superior service to the assigned client portfolio in coordination with the Account Director.
• Build and maintain long‑term business relationships with clients.
• Understand customer business objectives and consistently exceed expectations.
• Manage day‑to‑day execution of client programs and projects.
• Coordinate multiple client accounts while ensuring service excellence and on‑time delivery.
• Follow SGX estimating, billing, and financial procedures.
• Assist with weekly invoicing and monthly financial forecasts.
• Improve internal processes, communication, and collaboration between account teams and support departments.
• Monitor project progress, anticipate risks, and propose proactive solutions.
• Identify growth opportunities and expand client relationships.
• Conduct research, surveys, data collection, and competitive analysis to support client initiatives.
• Deliver business intelligence, market trends, performance metrics, and recommendations.
• Propose process improvements, efficiencies, and new development opportunities.
• Prepare reports, presentations, and Quarterly Business Reviews.
• Guide internal teams on client requirements, expectations, and workflow processes.

Required profile

• Customer‑focused with strong relationship‑building abilities.
• Capable of managing multiple priorities simultaneously in a fast‑paced production environment.
• Excellent communication and coordination skills across production, creative, operations, finance, and other functions.
• Proactive mindset to anticipate issues and drive solutions.
• Analytical orientation for research, reporting, and business intelligence.

Required skills