Account Manager - Enterprise Customers, Rio de Janeiro

About the role

This Account Manager position sits in the Sales organisation and is measured on retention and expansion. You will own a book of existing enterprise customers, keeping them successful, renewing them on time and growing them into wider deployments, working closely with Pre-Sales, Field Deployment Engineers and Account Executives. The role is based in Rio de Janeiro, Brazil.

Key responsibilities

• Own a portfolio of enterprise accounts and their renewal and expansion targets.
• Build trusted relationships with risk, compliance, legal, security and AI leaders across each account.
• Run account plans, quarterly business reviews and renewal negotiations.
• Find and close upsell and cross-sell opportunities, involving Pre-Sales and Field Deployment Engineers for demos, pilots and rollouts.
• Spot churn risk early and coordinate with Product and Engineering to resolve customer issues.
• Forecast renewals and expansion accurately and keep the CRM up to date.

Required profile

• At least 5 years of account management, customer success or sales experience in B2B SaaS, ideally with enterprise customers.
• A track record of hitting renewal and expansion targets.
• Experience managing multi-stakeholder relationships and commercial negotiations.
• Excellent communication in English and Portuguese; Spanish is a plus.
• Organised, proactive account management habits and a genuine interest in enterprise buyers, risk, compliance, technology and AI.

Nice to have

• Experience with AI, data, security or GRC software.
• Experience managing accounts in financial services, insurance or other regulated industries.
• Familiarity with AI governance frameworks such as the EU AI Act, NIST AI RMF or Brazil's proposed AI regulation.

Working conditions and compensation

• Hybrid or remote, with travel to customer meetings as needed, and some flexibility for time zones.
• Base pay of $40,000 USD per year plus commission tied to retention and expansion, under a PJ (pessoa jurídica) contract, with stock options included.
• Interview process: HR screen, hiring manager interview, technical assessment, task or skills assignment, culture fit, then offer.