AI and Experience Orchestration Director

About the role

Genesys is seeking an AI and Experience Orchestration Director to lead strategic engagements that accelerate adoption of its AI‑powered Experience Orchestration platform. The role works closely with account teams and senior client stakeholders to translate business goals into measurable AI use cases.

Key responsibilities

• Lead detailed AI discussions with technical and business stakeholders, influencing deal strategy and pipeline creation.
• Engage senior and C‑level leaders, orchestrating complex opportunities across internal and external teams.
• Drive field execution of Genesys AI programs, including sales campaigns and enablement initiatives.
• Provide hands‑on support for positioning, presentations, pricing, proposals, and related materials.
• Conduct customer workshops to shape AI use cases, prioritization frameworks, and pilot opportunities.
• Capture customer insights and partner with product, marketing, customer success, and professional services.
• Identify strategic priorities and develop AI‑led opportunity pathways aligned with customer objectives.

Required profile

• Proven experience leading AI‑focused customer experience initiatives at a senior level.
• Strong ability to engage and influence senior and C‑level executives.
• Strategic mindset with a track record of driving revenue‑generating opportunities.
• Excellent communication and presentation skills.

Required skills

What we offer

• Competitive benefits comparable to larger tech companies.
• Opportunity to make a significant impact within a global, collaborative culture.
• Access to cutting‑edge AI technologies and a supportive environment for innovation.