Forward Deployed Engineer - Rio de Janeiro

About the role

HolisticAI is looking for a Forward Deployed Engineer based in Rio de Janeiro, Brazil, working remotely in a distributed team. The role sits where product, engineering and customers meet: configuring and implementing Holistic AI for enterprise deployments, making sure it works in real customer environments and feeding what is learned back to Product and Engineering. It is hands-on delivery work with technical depth, not a UI-only or support-only role.

Key responsibilities

• Lead or support the technical configuration and implementation of Holistic AI for customer pilots and production deployments.
• Translate customer requirements into workable product configurations and integration patterns.
• Use deep product knowledge and backend understanding to troubleshoot deployments and advise on architecture choices.
• Partner with Account Management on complex customer environments.
• Document deployment patterns, runbooks and customer-facing technical guidance.
• Surface product gaps and feedback to improve the platform for future deployments.

Required profile

• Strong technical background in software engineering, solutions engineering or similar, with a willingness to work closely with customers.
• Ability to learn a complex product deeply and configure it for varied enterprise contexts.
• Clear communication with technical and non-technical stakeholders.
• Comfort working across time zones in a distributed team and strong written English.
• Nice to have: experience in customer-facing technical roles such as solutions engineering, implementation, professional services or field deployment.

Required skills

• Backend or systems understanding (APIs, integrations, environments); not front-end only.
• Nice to have: experience with AI/ML products, or governance, security or compliance tooling; familiarity with cloud deployment patterns and enterprise IT constraints.

What we offer

• Indicative salary of $50,000 USD.
• Competitive benefits, details shared during the hiring process.

The interview process includes an HR screen, hiring manager interview, technical assessment, task or skills assignment, culture fit and offer. Customer-facing work is needed as needed for deployments and workshops.