IT Desktop Support Technician – Backfill/Secondary Support

About the role

We are looking for an experienced IT Desktop Support Technician to provide secondary, on‑site support for our clients in Bela Vista, Macaé. The role focuses on fast, reliable resolution of hardware, software and network issues while maintaining warranty and security compliance.

Key responsibilities

• Deliver field support for desktops, laptops, printers and other peripherals.
• Troubleshoot and resolve Windows, macOS and Linux operating system problems.
• Perform smart‑hand activities on networking equipment such as routers, switches, firewalls and cabling.
• Install, configure and maintain enterprise LAN/WAN components.
• Use ticketing tools (ServiceNow, Remedy) to log, track and close incidents.
• Conduct repeat‑call analysis and implement preventive actions.
• Collaborate with clients and internal teams, meeting service‑level deadlines.

Required profile

• Minimum 3 years of hands‑on IT infrastructure support experience.
• Ability to lift and move equipment up to 50 lb.
• Associate degree in Electronics or related field (preferred) and CompTIA A+ certification.
• Vendor certifications from Dell, Toshiba, Lenovo or HP are a plus.
• Strong written and verbal communication skills.
• Self‑motivated, able to work independently or within a team, and flexible with work schedules.

Required skills

• Windows OS administration
• macOS and Linux basics
• TCP/IP, DNS, DHCP, VPN, RDP
• Hardware troubleshooting (desktops, laptops, printers, peripherals)
• LAN/WAN concepts
• Smart‑hand support for routers, switches, firewalls, racks and cabling
• Ticketing systems (ServiceNow, Remedy)
• CompTIA A+ (preferred)

What we offer

• On‑site work environment in a dynamic IT services company.
• Opportunities for professional growth and certification support.