IT Onsite Technician – Desktop & Network Support

About the role

We are looking for an IT Onsite Technician to provide day‑to‑day desktop, printer and network support for our clients. You will work both locally and remotely, handling inbound calls, troubleshooting issues and documenting solutions in our ticketing system.

Key responsibilities

• Deliver first‑line desktop support for hardware, software and applications.
• Answer inbound calls, diagnose problems and guide users to resolution.
• Install, configure and maintain printers and conference‑room equipment.
• Perform basic network tasks such as patching and cabling.
• Log all activities and resolutions in the ticketing system.

Required profile

• At least 18 months of hands‑on IT experience or an equivalent background.
• Strong relationship‑building and time‑management abilities.
• Fluent English (minimum B2 level).

Required skills

• Operating system installation and troubleshooting.
• Application installation and support.
• Hardware installation and fault diagnosis.
• Printer installation and maintenance.
• Conference‑room equipment setup and troubleshooting.
• Network patching and cabling.
• Ticketing system usage for incident tracking.

What we offer

• Competitive monthly salary ranging from 5,000 BRL to 5,333 BRL.
• Buddy program and internal career development initiatives.
• Comprehensive onboarding program.
• Opportunity to work for a socially‑purpose driven IT company.