Marketing Ops Manager

About the role

We are seeking a Marketing Operations Manager to own the end‑to‑end publishing process for two brands, Darkroom and Shadow. You will ensure every approved piece of content is scheduled, published, tracked and reported across multiple channels, while keeping our CRM data clean and our community engaged.

Key responsibilities

• Schedule and publish approved content on LinkedIn, Instagram, TikTok, X, YouTube and podcast platforms.
• Manage launch run‑of‑shows, respecting embargoes and sequencing across accounts.
• Handle community interactions – comments, DMs, mentions – in brand voice and escalate sensitive issues.
• Maintain the awards and competitions calendar, ensuring deadlines and entries are met.
• Track production requests, create delivery schedules and perform final QA of copy, assets, links and tracking.
• Keep HubSpot data clean: deduplication, accurate lead sources, UTM tagging and workflow maintenance.
• Build and maintain inbound dashboards and weekly/monthly performance reports.
• Organise scheduling, project and asset tools, automating repeatable steps with AI.

Required profile

• 3+ years of hands‑on marketing operations experience covering publishing, production tracking and reporting.
• Proven experience administering HubSpot (properties, workflows, deduplication, lead source and UTM tracking).
• Deep familiarity with major social platforms and ability to respond in a brand‑consistent voice.
• Strong attention to detail and QA mindset.
• Calm under high volume, managing multiple dates without errors.
• Daily use of AI tools such as Claude or ChatGPT to automate tasks.

Required skills

• HubSpot administration
• CRM data hygiene
• UTM and tracking implementation
• Social media publishing tools
• Dashboard creation (e.g., reporting dashboards)
• AI automation tools (Claude, ChatGPT)