Senior CRM Business Analyst (Life Sciences)

About the role

iQVIA is looking for a highly experienced Senior CRM Business Analyst (Life Sciences) to join a team that supports leading pharmaceutical and life sciences organizations across the U.S. by delivering CRM and Speaker Bureau solutions. The role combines business analysis, consulting and solution expertise, working directly with clients to understand their needs, lead workshops, recommend best practices and support implementations on platforms such as Veeva, Salesforce, OCE and Speaker Bureau applications. It is a fully remote position within approved hiring locations.

Key responsibilities

• Lead client workshops, discovery sessions and business process discussions.
• Act as a trusted advisor during CRM and Speaker Bureau implementations.
• Analyze business challenges and recommend industry best practices and solution approaches.
• Gather, document and validate business and functional requirements, and turn them into functional specifications for technical teams.
• Support solution design, configuration, testing, deployment and User Acceptance Testing (UAT).
• Facilitate stakeholder meetings and executive-level discussions, and support change management.
• Collaborate with cross-functional teams across delivery, product and technology organizations.

Required profile

• Bachelor's degree or equivalent combination of education and experience.
• Extensive experience as a Business Analyst, Functional Consultant or Solution Consultant.
• Proven ability to lead workshops, discovery sessions and stakeholder discussions.
• Excellent verbal and written communication skills in English, and strong presentation and stakeholder management skills.
• Comfortable working in highly visible, client-facing environments with senior business stakeholders.

Required skills

• Strong expertise in pharmaceutical CRM platforms: Veeva CRM, Salesforce, OCE (Omnichannel Customer Engagement) and similar life sciences CRM ecosystems.
• Experience supporting Speaker Bureau business processes and related applications.
• Experience gathering and translating business requirements into functional solutions.
• Preferred: 10+ years of experience supporting CRM and/or Speaker Bureau solutions, experience implementing life sciences commercial systems, and previous consulting or professional services experience.