Associate Customer Success Manager

About the role

LSEG is looking for an Associate Customer Success Manager to join its Digital Customer Success team. The role focuses on helping customers maximise the value of LSEG's solutions through proactive engagement, digital-first strategies, enablement and business value realisation. It primarily supports customers based in Brazil and aims to drive adoption, retention and growth.

Key responsibilities

• Build trusted relationships with customers and drive success through proactive, value-focused engagement.
• Manage a customer portfolio, keeping engagement, adoption, satisfaction and retention high.
• Develop and run campaigns that align customer objectives with business outcomes.
• Drive adoption through digital engagement, outreach programmes, webinars, training and enablement.
• Identify customer risks and opportunities and act on them to improve customer health.
• Act as the Voice of the Customer, giving feedback to internal stakeholders.
• Uncover and qualify growth opportunities and partner with Account Managers and Sales on retention and expansion.
• Support onboarding and accelerate time-to-value for new users.
• Prioritise activities using data and insights, promote learning through LSEG Academy and collaborate across Customer Success, Sales, Product, Marketing, Support and others.

Required profile

• Strong Portuguese, professional written and spoken English.
• Experience managing customer portfolios and prioritising in a fast-paced environment.
• Preferred: experience delivering customer training, webinars or enablement programmes.
• Preferred: knowledge of financial markets, wealth management, market data, financial services, FinTech or related fields.
• Highly desirable: experience in a sales environment or customer-facing commercial role.

Required skills

• Customer relationship building and stakeholder management.
• Communication, presentation and value-driven business conversations.
• Collaboration within a large, matrixed organisation.