Global Partner Program Director

About the role

Rimini Street, a global provider of enterprise software support, managed services and Agentic AI ERP solutions for Oracle, SAP and VMware, is seeking a Global Partner Program Director. The role reports directly to the GVP of Global Partners, Alliances & Channels and is a hybrid position based at the São Paulo corporate office. It supports the strategy and growth of reseller, referral and channel partner programs, covering partner onboarding and enablement and revenue contribution from the channel ecosystem.

Key responsibilities

• Develop onboarding processes, training resources and certification programs so partners are ready to drive revenue.
• Work with sales to co-create partner pipeline strategies and drive net new ARR through channel-sourced and influenced deals.
• Track partner performance and program success (pipeline, activation rate, win rate) and optimize based on insights.
• Bridge internal sales teams, marketing and external partners to coordinate joint efforts such as webinars and operationalize co-selling.
• Manage Salesforce to keep partner data accurate and use it for decisions.

Required profile

• 10+ years of operations experience supporting channel partnerships, partner programs or indirect sales in a scaling SaaS company.
• 10+ years of sales and partner management experience in a global software or IT services company.
• Solid understanding of channel sales models and partner types (VARs, ISVs, MSPs, GSIs).
• Experience with international or multi-region partner ecosystems and building scalable onboarding and lifecycle processes.
• Bachelor's degree in Business, IT or a related field; MBA a plus.
• Fluent spoken and written English.

Required skills

• Experience using Salesforce for reporting and data-driven decisions.
• Comfortable collaborating across sales, marketing and operations.
• Analytical, problem-solving, able to work under pressure and with multiple priorities.
• Desired: experience with partner/alliance programs for major software vendors (e.g. SAP, Oracle) or system integrators, and knowledge of the region's enterprise IT ecosystem.