Customer Service Agent – Italian (Afternoon Shift, 12:00–21:00)

About the role

Fever, a tech platform for culture and live entertainment, is hiring a Customer Service Agent in Brazil to handle customer support for its users. The position is fully remote and covers the afternoon shift, from 12:00 pm to 21:00 pm, five days a week with a one-hour break. Candidates must live in Brazil.

Key responsibilities

• Provide customer service by phone, e-mail and social media to resolve incidents that arise every day
• Manage and handle incoming calls and chats efficiently and with high quality
• Give accurate, complete information using the right methods and tools
• Handle customer complaints, propose solutions and alternatives within time limits, and follow up until resolved
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies, and go the extra mile to engage customers
• While incidents are not constant, carry out parallel work for the Department of Operations

Required profile

• Previous experience in user support or customer service is highly valued
• High Italian level (spoken and written) and fluency in Spanish or English
• Ability to plan, organize, prioritize and execute simultaneous tasks
• Good communication and interpersonal skills, solution-oriented and reliable
• Detail-oriented, organized, flexible and able to adapt quickly
• Candidates must reside in Brazil

Required skills

• Zendesk experience is preferred
• Italian and Spanish or English

What we offer

• 100% remote work
• 40% discount on all Fever events and experiences
• Health, dental and life insurance
• Gympass membership
• Meal and transport allowances
• Spanish lessons