French-Speaking Customer Service Agent (12:00 - 21:00)

About the role

Fever, a tech platform for culture and live entertainment, is hiring a French-speaking Customer Service Agent to work remotely from Brazil. The shift runs from 12:00 pm to 21:00 pm, five days a week, with a 1-hour break. Candidates must live in Brazil.

Key responsibilities

• Handle customer service by e-mail, phone or social media, resolving incidents.
• Manage incoming calls and chats and answer customer service inquiries.
• Provide accurate, complete information using the right methods and tools.
• Handle complaints, propose solutions and alternatives within time limits, and follow up until resolved.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies, and go the extra mile to engage customers.
• While incident resolutions vary, parallel work for the Operations department will be done.

Required profile

• High French level (spoken and written); fluency in Spanish or English.
• Previous experience in user support or customer service is highly valued.
• Ability to plan, organize, prioritize and execute simultaneous tasks, with good communication and interpersonal skills.
• Solution-oriented, reliable, detail-oriented, flexible and decisive.
• Candidates must reside in Brazil.

Required skills

• Previous experience using Zendesk is preferred.

What we offer

• 100% remote work.
• 40% discount on all Fever events and experiences.
• Health, dental and life insurance.
• Gympass membership.
• Meal and transport allowances.
• Spanish lessons.