Customer Success Manager – Digital

About the role

The Customer Success team within Signature Success is seeking a driven, customer‑focused Customer Success Manager to serve as the primary contact for Salesforce’s largest and highest‑profile customers. You will partner with a small number of strategic accounts, aligning with their business goals to maximize the value of their Salesforce investment.

Key responsibilities

• Act as the single point of accountability for all Signature Success deliverables, renewals, and expansions.
• Serve as the Marketing Cloud Subject Matter Expert, guiding technical and operational configuration for customers.
• Maintain awareness of customer events, needs, risks, and value drivers, and proactively set customers up for success.
• Coordinate quarterly reviews, identify trends, and provide tailored release recommendations.
• Advocate for customers during high‑severity incidents and collaborate with internal teams, partners, and ISVs.

Required profile

• 5+ years of experience in technical customer success, SaaS platforms, or technology consulting.
• Exceptional communication and presentation skills, able to influence executives and C‑level stakeholders.
• Proven ability to translate complex technical concepts into business‑friendly terms.
• Willingness to provide occasional after‑hours or weekend coverage based on customer needs.

Required skills

• Salesforce platform expertise, especially Marketing Cloud.
• Knowledge of marketing automation, personalization, advertising, and digital marketing processes.
• Experience leading cross‑functional teams to resolve customer issues.
• Advanced English proficiency.