Product Operations Manager III

About the role

Product Operations Manager III will own the operational performance of Nubank’s products in Brazil, leading the strategy for collection agencies to maximise recoveries and improve customer outcomes. The role combines business strategy, project management and cross‑team alignment to ensure smooth, efficient product operations.

Key responsibilities

• Lead agency governance by overseeing performance, managing day‑to‑day operational health and proactively escalating blockers.
• Own the annual budget and portfolio allocation across agencies and channels, tracking efficiency gains over time.
• Facilitate project rituals, align stakeholders and translate analytical deliverables into concrete operational decisions.
• Maintain collections infrastructure, ensuring reliability of multi‑channel platforms, data flows with agencies and the collections lifecycle processes.
• Develop and engage the team, providing leadership and mentorship.

Required profile

• 8+ years of experience in product operations or similar roles.
• Strong leadership and communication skills.
• Fluent or native English.
• Curiosity about how products work operationally and a drive to improve customer experience.
• Ability to build structure in ambiguous environments and define playbooks.
• Proven capacity to navigate ambiguity and manage challenging stakeholders in a fast‑paced setting.

Required skills