Remote Dispatch Agent (Food Delivery)

About the role

We are looking for a proactive Remote Dispatch Agent to join Sauce’s delivery operations team. You will work from home, handling delayed or failed food deliveries, coordinating with drivers and third‑party partners, and ensuring swift issue resolution during peak lunch and dinner periods.

Key responsibilities

• Monitor delivery feeds and intervene on delayed or failed orders.
• Communicate with delivery drivers and partner platforms via company portals and internal dashboards.
• Use HubSpot, Slack, email and phone to keep all stakeholders informed.
• Escalate systemic problems to the appropriate internal teams.
• Document each incident, collect evidence and track resolution outcomes.
• Share insights with other departments to improve overall dispatch processes.

Required profile

• Previous experience in dispatch, logistics or fast‑paced food‑delivery environments.
• Strong written and verbal English communication skills.
• Reliable high‑speed internet and a dedicated home office setup.
• Attention to detail and ability to maintain accurate records.

Required skills

• Proficiency with cloud‑based delivery company portals.
• Experience using internal dashboards for real‑time monitoring.
• HubSpot.
• Slack.