Remote Service Engineer – Cardiology Informatics

About the role

Remote Support Engineer – Cardiology Informatics helps healthcare providers maintain uninterrupted access to critical cardiology imaging systems by delivering expert technical support for Philips' IntelliSpace Cardiovascular Software, ensuring system stability, rapid issue resolution, and exceptional customer outcomes.

Key responsibilities

• Provide technical phone support to end‑users and administrators of Philips’ IntelliSpace Cardiovascular Software, helping customers resolve system issues and restore operations quickly.
• Troubleshoot application, Windows operating system, hardware, network, and connectivity issues, including diagnosing TCP/IP and general networking problems within customer environments.
• Own and drive resolution of critical customer incidents, system downtimes, and escalations while ensuring accurate documentation of troubleshooting activities and corrective actions.
• Collaborate closely with cross‑functional support teams and engineering resources, providing timely escalations and ensuring seamless handoffs for high‑priority customer issues.
• Follow established support procedures and work instructions while exercising independent judgment to solve complex technical challenges with minimal supervision.

Required profile

• Experienced providing technical support for healthcare informatics, radiology, or cardiology imaging systems in an individual contributor capacity.
• Skilled in troubleshooting Windows operating systems, hardware, TCP/IP networking, remote system connectivity, and technical issue resolution in customer environments.
• Experience supporting cardiology or radiology PACS solutions; experience with Philips IntelliSpace Cardiovascular is highly preferred.
• Bachelor’s degree or equivalent combination of education and experience in relevant technical support.
• Proactive problem solver with strong customer service and documentation skills, able to work independently, manage critical escalations, and communicate effectively with technical and non‑technical stakeholders.

Required skills

• Windows operating system
• Hardware troubleshooting
• TCP/IP networking
• Remote system connectivity
• Philips IntelliSpace Cardiovascular Software