Client Advisor – Luxury Retail

About the role

As a Client Advisor for Gucci in São Paulo, you will act as the brand’s ambassador, delivering the iconic Gucci selling ceremony and providing a premium service experience that fosters brand loyalty.

Key responsibilities

• Greet and assist customers, understanding their needs and offering tailored product recommendations.
• Demonstrate deep knowledge of Gucci products, history, and heritage while promoting cross‑selling and up‑selling across all categories.
• Maintain accurate customer information in the CRM system to retain existing clients and identify high‑potential prospects.
• Achieve individual and store sales targets, contributing to overall business growth.
• Collaborate with team members, communicate openly, and propose effective solutions.
• Support visual merchandising standards and ensure the sales floor is well stocked and presented.
• Follow Gucci grooming standards and store maintenance procedures.

Required profile

• Proven experience in a similar fashion retail sales role.
• Strong commercial awareness and a genuine passion for luxury fashion.
• Excellent communication skills and ability to build relationships with diverse customers.
• High flexibility and ability to thrive in a fast‑moving environment.
• Team‑player mentality with a collaborative attitude.

Required skills