Customer Account Manager – Aviation & Gas Turbine Services

About the role

The Customer Account Manager will be the primary point of contact for MTU Maintenance's aviation and industrial gas turbine customers in South America. You will manage the full lifecycle of customer orders, ensure service quality, and build long‑term relationships to drive satisfaction and loyalty.

Key responsibilities

• Serve as the main contact for customers, handling account management and support.
• Prepare and deliver weekly status reports and coordinate on‑site customer visits.
• Oversee order lifecycles for engines, modules, and parts, ensuring turnaround time (TAT) and on‑time delivery (OTD) targets.
• Monitor order costs, optimize profitability, and respond promptly to inquiries.
• Provide AOG support and participate in on‑call duty rotations.
• Negotiate and manage contracts, prepare cost estimates, and ensure contractual compliance.
• Handle invoicing, payment tracking, and assist with claims resolution together with Finance.
• Track account performance, support pre‑sales activities, and maintain accurate customer data.

Required profile

• Bachelor’s degree in Business Administration, Engineering, or related field (or equivalent experience).
• Proven experience in account management or customer support, preferably in aviation or industrial gas turbine sectors.
• Strong communication, negotiation, and organizational abilities.

Required skills