Customer Success Manager – LATAM

About the role

We are looking for a Customer Success Manager to own the experience of our top‑tier customers across Latin America. You will guide clients through onboarding, drive product adoption and help retain and grow accounts on the Respond.io platform.

Key responsibilities

• Partner with customers to understand their goals and maximize the value they receive from Respond.io.
• Lead onboarding activities, ensuring a smooth and positive start for new users.
• Build and maintain strong relationships with internal teams and external stakeholders.
• Serve as the primary point of contact for issues, coordinating timely resolutions.
• Monitor usage and satisfaction metrics, reporting insights to drive continuous improvement.
• Identify upsell opportunities and collaborate with the sales team to expand accounts.

Required profile

• Minimum 3 years of experience in Customer Success, consulting or account management within a B2B SaaS environment.
• Proven track record of managing onboarding, retention and growth for enterprise customers.
• Strong communication skills and ability to work cross‑functionally with product, sales and support teams.
• Fluent in English; Spanish or Portuguese for LATAM markets is a plus.

Required skills

• Deep knowledge of SaaS platforms and customer success best practices.