Customer Success Operations & Enablement Specialist

About the role

Mastercard is looking for a Specialist in Customer Success Operations & Enablement to help shape the delivery of its network products across the region. You will work closely with cross‑functional partners to design tools, processes and insights that enable consistent, high‑impact customer experiences.

Key responsibilities

• Support the execution of regional customer success strategies and process designs.
• Collaborate with Network Services, Product, Value Enablement and Marketing to create common operating models and playbooks.
• Develop flexible frameworks for tools, customer segmentation, and measurement of performance metrics and KPIs.
• Provide actionable insights to customer‑facing teams to improve onboarding, strategic support and long‑term relationship building.
• Drive proactive engagement initiatives that enhance customer satisfaction and retention.

Required profile

• Passion for building value propositions that empower customer‑facing teams.
• Experience in customer success, operations or enablement within a B2B environment.
• Strong analytical mindset with the ability to translate data into actionable recommendations.
• Excellent collaboration skills to work with multiple internal stakeholders.

Required skills

What we offer

• Opportunity to influence Mastercard’s regional customer success strategy.
• Collaborative environment with global expertise in digital payments.
• Access to Mastercard’s extensive resources and innovation network.