Expert Observability Engineer (Remote Brazil)

About the role

Ensono, a managed service provider and technology adviser, is hiring an Expert Observability Engineer to work remotely from Brazil. The role covers architecting and governing observability across metrics, logs, traces and events, running major incidents, and mentoring engineering teams.

Key responsibilities

• Architect and govern a unified observability framework (metrics, logs, traces, events) using IBM Instana, Grafana, OpenTelemetry, Telegraf and InfluxDB, and lead first-of-a-kind implementations.
• Define enterprise standards for telemetry pipelines, data retention, high-cardinality controls and observability costs.
• Define SLIs, SLOs and error budgets, lead P1/P2 incident war rooms and root cause analysis, and reduce MTTD/MTTR and alert noise.
• Drive Observability-as-Code and automation with Ansible, Terraform, Python and GitOps, integrating with ServiceNow, Netcool and CI/CD pipelines.
• Design observability for Docker, Kubernetes, microservices and multi-cloud environments (Azure/AWS/GCP), with secure-by-design pipelines.
• Lead knowledge transfer and vendor transition programs and mentor engineering teams.

Required profile

• 12+ years of total IT experience, including 5 to 7 years as a Lead Architect, SRE or Principal Observability Engineer in a large enterprise.
• Proven track record of moving organizations from legacy monitoring to automated observability platforms.
• Experience building scalable, secure telemetry pipelines and time-series databases.
• Experience leading FOAK rollouts and complex vendor/operations transition programs.
• Preferred: CKA, AWS/Azure Cloud Architect or vendor-specific APM/Observability certifications.

Required skills

• Observability: IBM Instana, Grafana, Prometheus, OpenTelemetry, Telegraf, InfluxDB, Splunk, SolarWinds, Netcool, Elastic
• Cloud and containers: Kubernetes, Docker, OpenShift, AWS, Azure, GCP
• Infrastructure: Linux (RHEL), Windows Server, VMware, Citrix VDI, load balancers, edge proxies
• Automation and DevOps: Ansible, Terraform, Python, Bash, GitHub Actions, GitLab, Jenkins, CI/CD
• ITSM and operations: ServiceNow, ITIL 4, major incident management

What we offer

• Remote work and a 40-hour weekly workload (CLT hiring)
• Health, dental and life insurance, private pension, meal voucher and internet allowance
• Employee assistance program, wellness program and performance bonus
• Possible equity grant under the Associate Equity Appreciation Program