Quality Junior Manager

About the role

DiDi Global is seeking a Quality Junior Manager to lead its restaurant onboarding quality assurance function. You will ensure that every restaurant’s information meets strict guidelines before going live, protecting the platform’s standards and user experience.

Key responsibilities

• Lead and mentor a team of Quality analysts to consistently meet audit quotas and productivity targets.
• Design, maintain, and update the QA scoring matrix, evaluation criteria, and dispute‑resolution processes for internal teams and external BPO partners.
• Analyze macro‑level defect data to identify systemic issues and provide insights to Process & Training teams.
• Conduct weekly calibration sessions to align Quality, Operations, and Service Delivery on grading standards.
• Serve as the final escalation point for fatal errors and resolve disputes between Operations and BPO partners.

Required profile

• Proven people‑leadership experience with a track record of developing team members.
• Deep expertise in quality assurance methodologies, including randomized sampling, defect weighting, and calibration techniques.
• Strong analytical mindset, comfortable working with large data sets and spreadsheets.

Required skills