Search Operations Quality Assurance Analyst – Spanish Speaking

About the role

The Search Operations team ensures that user searches lead to safe and positive experiences. As a Quality Assurance Analyst you will evaluate search data, flag objectionable content, and help optimise search strategies for a global audience.

Key responsibilities

• Conduct quality inspections of data sets and projects, ensuring compliance with requirements and timely delivery.
• Resolve ambiguous cases with sound judgment, provide feedback, and suggest improvements.
• Monitor content safety, track business progress, and contribute to product optimisation cycles.
• Collaborate with stakeholders to refine policies, SOPs, and training materials.
• Lead calibration meetings, analyse appeals, and propose solutions to improve team accuracy.
• Deliver project metrics, perform data and root‑cause analysis, and create action plans for performance reviews.
• Support additional tasks such as policy localisation, training, data inspection, and strategy evaluation.

Required profile

• Fluent in Spanish and English, able to lead and participate in meetings, chats, and emails in both languages.
• Knowledge of search engines and familiarity with major social‑media platforms.
• Flexibility to work on projects outside core expertise and manage multiple assignments simultaneously.
• Availability for variable shift patterns, including weekends, evenings, and nights (five days out of any seven).
• Willingness to handle sensitive and potentially disturbing content.

Required skills

• Proficiency in Spanish and English.
• Understanding of search engine operation.
• Familiarity with social‑media platforms.