Service Delivery Automation Architect

About the role

Rimini Street, a global provider of enterprise software support and a Salesforce and AWS partner, is hiring a Service Delivery Automation Architect. The role is remote and open to candidates based anywhere in Brazil. It sits inside Global Service Delivery Operations and aims to improve efficiency, quality and consistency by bringing practical automation into daily service and support workflows, working closely with regional and global teams.

Key responsibilities

• Partner with service delivery teams to find automation opportunities in operational and support processes.
• Analyse delivery workflows and recommend solutions that cut manual effort, improve consistency and lower risk.
• Design scalable automation frameworks integrating platforms such as ServiceNow and ERP systems.
• Define automation designs using workflow automation APIs, scripting, AI and RPA where applicable.
• Lead automation backlog prioritisation and roadmap definition.
• Align automation initiatives with global standards and shared patterns, and consolidate them into a consistent global approach.
• Guide Service Delivery Automation Engineers during implementation and ensure solutions are scalable, maintainable and reusable.
• Establish automation governance, standards and best practices.

Required profile

• Bachelor's degree in computer science, information systems, engineering or a related field.
• 8+ years of experience in service delivery automation process improvement or enterprise systems architecture.
• Strong experience analysing service operations or managed services workflows.
• Fluent Portuguese and English; Spanish is a plus.
• Preferred: experience in global service delivery organisations, ERP platforms (SAP), and exposure to AI-assisted automation.

Required skills

• Enterprise IT service management platforms such as ServiceNow.
• Workflow automation, API scripting and RPA.
• Ability to turn operational needs into practical automation designs.