Account Manager (Remote)

About the role

OneLocal is looking for a customer‑centric Account Manager to join our fully remote team. You will own the success of a high‑volume portfolio of local businesses, helping them grow their digital presence while driving revenue for the company.

Key responsibilities

• Proactively manage a portfolio of 100+ SMB clients, ensuring a strong net retention rate.
• Lead regular strategic business reviews to showcase ROI and align OneLocal solutions with client goals.
• Collaborate with Account Executives, Implementation Specialists, Digital Marketing Experts, and Marketing Strategists for seamless service delivery.
• Identify churn risks or technical obstacles early and implement corrective actions.
• Champion platform adoption, turning clients into long‑term brand advocates.

Required profile

• 2+ years of experience as a Client Success Manager or Account Manager in a SaaS, marketing agency, or tech‑startup environment.
• Demonstrated ability to handle a high volume of SMB accounts.
• Strong customer‑first mindset with excellent verbal and written communication.
• Adaptable, proactive, and comfortable questioning the status quo.
• Professional, organized, and trustworthy.

Required skills

• Familiarity with CRM platforms, preferably Salesforce.

What we offer

• High impact role at a fast‑growing company.
• Remote‑first work environment with flexible hours.
• Collaborative culture focused on results and personal growth.