Customer Success Manager – Informatica
salesforce
Job description
About the role
The Customer Success Manager will guide customers through successful adoption of Informatica technologies, driving accelerated value and long‑term adoption across multiple use cases.
Key responsibilities
- Manage onboarding and launch of use cases for new Informatica customers.
- Build and enhance customers' Informatica skillsets and identify new use cases.
- Serve as escalation point, coordinating internal resources to resolve issues and ensure satisfaction.
- Develop trusted‑advisor relationships, create outcome‑based Success Plans, and track adoption metrics.
Required profile
- Minimum 5+ years of experience in project management, customer service, professional services or consulting.
- Experience working with large accounts and senior IT/business stakeholders.
- Executive‑level communication and conflict‑resolution skills.
- Knowledge of data‑management domain and SaaS software.
Required skills
- Informatica platform expertise.
- SaaS application experience.
- Data‑management domain knowledge.
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Published 14 hours ago
Expires 1 month from now
3 views · 0 interested
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