Customer Support Specialist (French Speaking)

About the role

Wise is looking for a French‑speaking Customer Support Specialist to be the first point of contact for our users. You will resolve complex queries across phone, chat and email, ensuring a smooth experience while upholding Wise’s mission of borderless money.

Key responsibilities

• Deliver world‑class assistance via phone, chat and email, aiming for first‑contact resolution.
• Apply sound judgment and empathy to handle inquiries with minimal escalation.
• Meet performance targets such as resolution rate, quality score and handling time.
• Maintain accurate records and follow security and data‑privacy procedures.
• Contribute to team knowledge sharing and continuous process improvement.
• Use AI tools (e.g., ChatGPT, Google Gemini) to boost efficiency and problem‑solving.
• Act as a culture carrier, embodying Wise’s values in daily interactions.

Required profile

• At least 1 year of customer‑facing experience, preferably in fintech, banking, telecom or a global contact centre.
• Fluent in English and French.
• Eligibility to work in Brazil.
• Willingness to attend on‑site training in São Paulo for the first month.

Required skills

• Proficiency with AI prompting tools such as ChatGPT.
• Proficiency with AI prompting tools such as Google Gemini.

What we offer

• Remote‑first work model after an initial month of on‑site training.
• Opportunities for continuous learning and career growth within a global fintech leader.