Senior Technical Support Engineer - Cybersecurity SaaS

About the role

Intuition Machines builds enterprise security products using AI/ML, serving hundreds of millions of people with a distributed team. As a Senior Technical Support Engineer, you will work directly with customers and engineering teams to solve complex technical problems, improve product reliability and ensure a smooth customer experience. Your software development background lets you dig into issues and contribute directly to product improvements. The position is fully remote.

Key responsibilities

• Troubleshoot complex backend and frontend issues for enterprise customers.
• Work with Engineering, Product and Security teams to find root causes and implement solutions.
• Help improve the product by debugging, prototyping or building small automation tools.
• Apply web security, bot mitigation and fraud prevention knowledge to support customers.
• Mentor other support engineers and improve team processes and documentation.
• Build strong customer relationships through clear, proactive communication.

Required profile

• 5+ years in software engineering or technical support with strong coding experience.
• Experience with distributed systems, web security and large-scale applications.
• Strong problem-solving skills, attention to detail, and excellent communication and collaboration skills.
• Familiarity with coding agents is part of all interviews; reliability and correctness are critical.

Required skills

• Proficiency in Python, JavaScript, HTML and CSS.
• Nice to have: experience with Grafana, SQL, ClickHouse, Redash or supporting enterprise clients.
• A plus: familiarity with support systems, ticketing tools or automation/scripting.

What we offer

• Fully remote position with flexible working hours.
• An inspiring team of colleagues spread all over the world.
• Modern development and deployment workflows: ship early, ship often.
• High impact: lots of users, happy customers, high growth and cutting-edge R&D.
• Flat organization with direct interaction with customer teams.