Services Business Strategy Senior Manager

About the role

The Services Business Strategy Senior Manager partners with C‑level executives to connect business challenges to Salesforce platform value, accelerate AI and data adoption, and drive measurable outcomes. This role acts as a transformation catalyst, delivering fast operational wins and shaping long‑term strategy.

Key responsibilities

• Serve as trusted advisor to CIO, COO, CMO and other senior leaders, translating business ambition into platform strategy and measurable KPIs.
• Lead executive briefings, structured assessments and fast‑track solution hypotheses to create visible operational wins.
• Accelerate consumption and value realization by mapping baselines, measuring progress and developing business cases with ROI justification.
• Orchestrate AI and Data Cloud road‑maps, define AI readiness standards and deliver quick AI wins aligned with executive pressure.
• Coordinate resources across sales, delivery, partners and internal experts to ensure seamless execution and commercial acceleration.

Required profile

• 8+ years in consulting, strategy, enterprise architecture or digital transformation with enterprise clients.
• Proven executive communication and storytelling skills (C‑level audience).
• Strong background in CRM, customer experience and operational transformation.
• Ability to work across sales, delivery and partner teams, managing priorities and conflicts.

Required skills

• Salesforce platform knowledge
• AI and Data concepts, including governance and automation
• Agentforce and Data Cloud (or equivalent AI/automation platforms)
• Enterprise architecture and integration patterns (MuleSoft, APIs, event‑driven)