Forward Deployed Engineer (Sao Paulo)

About the role

Wonderful helps enterprises build, test, deploy and monitor AI agents for voice, chat, email and back-office systems. As a Forward Deployed Engineer in Sao Paulo, you will turn complex enterprise workflows into AI agents that work in the real world, working at the intersection of engineering, product and customer delivery. You will embed with enterprise teams, lead projects from discovery through production deployment, and keep iterating after launch.

Key responsibilities

• Embed with customers to understand their workflows, constraints and measures of success.
• Turn loosely defined operational problems into clear technical plans and production systems.
• Design and build AI agents that integrate with customer tools, data and business processes.
• Own deployments from prototype through launch, monitoring and continuous improvement.
• Test with real-world data, measure business outcomes and iterate based on evidence.
• Make pragmatic tradeoffs across architecture, reliability, speed and user experience.
• Partner with the Product and Engineering teams to improve the core platform.
• Turn lessons from deployments into reusable tools, patterns and best practices.

Required profile

• 5+ years of experience building software or solving complex technical problems.
• Strong foundations in software architecture, system design and production engineering.
• Ability to bring structure to ambiguous problems and confidence working directly with customers.
• Nice to have: experience in a forward-deployed, solutions engineering or consulting role; experience building AI agents, workflow automation or conversational systems; familiarity with LLM evaluation, observability and reliability in production.